Physical Product Returns
All GrapeCity physical products come with unconditional (30) thirty-day money back guarantee unless specifically noted otherwise. Any product purchased by an end user may be returned for a full refund within thirty days of purchase with no questions asked. No refunds shall be issued if return requests are made after the initial (30) thirty-day time period following the purchase of the product.
Electronic Product Returns
Electronic Software Distribution (ESD) purchases of GrapeCity products may only be returned if a) GrapeCity has granted to you a return merchandise authorization (RMA) and b) you have returned a signed, completed copy of the letter of software destruction within the 30 days period following the actual purchase.
Maintenance and Services
Maintenance and service contracts are not subject to this return policy.